Privacy Policy

Last updated: October 2, 2026

Ratio Jones, LLC operates this store and website, including related information, content, features, tools, products and services (the “Services”). Ratio Jones, LLC is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, including the NDLPT Tool, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this personal information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information including your username, password, security questions, preferences, and settings, where applicable.
• Transaction information including items you view, put in your cart, purchase, return, exchange, or cancel, and your past transactions.
• Communications with us including information you include in communications with us, such as customer support inquiries.
• Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you , including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services , including from your device when you use our products or services or visit our websites, and through cookies and similar technologies;
• From our service providers , including when we engage them to enable certain technology and when they collect or process your personal information on our behalf; and
• From our partners or other third parties.

NDLPT Tool

The NDLPT Tool is a web-based tool available through the Services. It processes information submitted by a user in order to perform its calculations and return results.

Images submitted to the NDLPT Tool

When you use the NDLPT Tool, you may upload an image for processing. The original uploaded image is processed for the requested analysis and is not retained by the NDLPT application or written to its persistent storage . However, the NDLPT Tool stores a small 68-pixel thumbnail of the submitted canvas together with the calculation record.

Information stored in connection with an NDLPT request The NDLPT Tool's Google Sheet may store:

• The date and time of the request;
• A 68-pixel thumbnail of the submitted canvas;
• The number of colors specified;
• Canvas dimensions in inches;
• Mesh size; and
• Identified colors, including RGB values and percentages.

The hosted NDLPT Tool does not require a user's name, email address, or Google account information in order to use the tool. The calculation information is stored in a Google Sheet used to operate and manage the NDLPT Tool. 

Processing and technical logs

The NDLPT Tool uses a separate processing service to perform certain calculations. There is a persistent anonymous identifier to measure use and protect service reliability. The service may maintain technical access logs that can include IP addresses. We do not state a specific retention period for those logs because we have not confirmed the retention period used by the processing service.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process payments, fulfill orders, process purchases, returns, exchanges or other transactions, maintain and otherwise manage accounts where applicable, arrange for shipping, and improve the Services.
• NDLPT Tool Processing. We use information submitted to the NDLPT Tool to perform the requested calculations and provide the resulting information to the user.
• Marketing and Advertising. We may use personal information for marketing and promotional purposes, including online advertising, subject to applicable law and your choices.
• Security and Fraud Prevention. We use personal information to authenticate accounts where applicable, provide a secure experience, detect or investigate possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.
• Communicating with You. We use personal information to provide customer support, respond to you, provide effective services, and maintain our business relationship with you.
• Legal Reasons. We use personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• With business and marketing partners to provide marketing services and advertise to you. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise applicable opt-out rights here.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce applicable terms or policies, or to protect or defend the Services, our rights, and the rights of our users or others.
• With service providers used by the NDLPT Tool , including Google services used to store calculation records and the separate processing service used to perform calculations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services. Shopify may also provide enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of those Services or platforms.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined in applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information sent to us may not be secure while in transit. How long we retain personal information depends on different factors, such as whether we need the information to maintain an account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies. For the NDLPT Tool, the original uploaded image is not retained by the NDLPT application, but the 68-pixel thumbnail and calculation information described above are stored as part of the calculation record. Technical services used by the NDLPT Tool may maintain access logs, including IP addresses. We have not confirmed the retention period for those logs.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of personal information we hold about you and, in certain circumstances, request that we transfer it to a third party.
• Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the “sale” or “share” of your personal information or to opt out of processing for purposes considered “targeted advertising” under applicable privacy laws. You can exercise applicable opt-out rights here.
• Managing Communication Preferences. You may opt out of promotional emails by using the unsubscribe option included in those emails. You may still receive non-promotional communications, such as those relating to an account or transaction.

You may exercise applicable rights where indicated on the Services or by contacting us using the contact details below. We will not discriminate against you for exercising applicable privacy rights. We may need to verify your identity before processing a request, as permitted or required by applicable law. You may designate an authorized agent where permitted by applicable law.

Global Privacy Control

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal with a Shopify account, we will apply the opt-out request to the account as well, as described by Shopify. Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or lodge your complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you live. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as applicable, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable rights, please contact us at:

support@kalmashisound.com

Ratio Jones, LLC 
7715 Crittenden St., #330 
Philadelphia, PA 19118 
United States 

Last updated: October 2, 2026